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Name Contact Information
ACUP/APUC – eBOUND

Elizabeth Kraler elizabeth_kraler@eboundcanada.org

Adam Matthew Digital

Aerin Bowers aerinb@amdigital.co.uk

Alexander Street Press

Tina Brown Tina.Brown@proquest.com

Fiona Mitchell fiona.mitchell@proquest.com

American Chemical Society

Bruce Cary b_cary@acs.org  

In the case of an IP address being blocked due to excessive downloads: ipblock@acs.org or acs_pubs_assist@acs.org or +1(614)447-3674

American Mathematical Society

Vanessa Deus vmd@ams.org

ARTstor

Greg Bodkin Gregory.Bodkin@ithaka.org

Cambia
Cambridge University Press

Ryan Hume ryan.hume@cambridge.org

Stephanie Kaelin stephanie.kaelin@cambridge.org

Canadian Science Publishing

OA-related inquiries: Michael Donaldson Michael.Donaldson@cdnsciencepub.com

Content and entitlement inquiries: Alyssa Smeltzer Alyssa.Smeltzer@cdnsciencepub.com

Canadiana.org

As part of the CRKN and Canadiana.org merger, the Canadiana licenses are being managed by CRKN, supported by the Heritage Content Access and Preservation Fund.

Grâce à la fusion du RCDR et Canadiana.org, les licences de Canadiana sont gérées par le RCDR, soutenu par le fond de Préservation et d’accès au contenu patrimonial.

Center for Research Libraries

Collection-building inquiries: Kevin Merriman (kmerriman@crl.edu), Director of Global Collections

All other inquiries: Jennifer L. Jenkins (jjenkins@crl.edu), Head of Membership Engagement and Communications

Clarivate

Stephen DiGiulio stephen.digiulio@clarivate.com

Covidence

Phil White phil@covidence.org

De Gruyter

Dave Celano David.Celano@degruyter.com

De Gruyter Brill: Sales Manager, Canada: Brendan O'Dacre brendan.odacre@degruyter.com 

University Press Library and Paradigm: Sales Manager, Canada: Ryan Rivando  ryan.rivando@degruyter.com

ACUP title inquiries: Manager Library Services: Ana-Maria.Ion@degruyter.com

For issues regarding content or access contact: service@degruyter.com

DMTI Spatial

University of Toronto Map & Data Library mdl@library.utoronto.ca

Economist Intelligence Unit

Kevin Carlson kevincarlson@economist.com

Elsevier

Kevin Hames k.hames@elsevier.com

Érudit

Access issues or technical problems: Emilie Chouinard-Lockett  emilie.chouinard@erudit.org

Gale Cengage Learning

Vanessa Lewis vanessa.lewis@cengage.com

Gibson Library Connections

support@canadianelectroniclibrary.ca

Institute of Physics

Ben Reisman ben.reisman@ioppublishing.org 

InteLex Corporation

Dan Haig haig@nlx.com

Inter-university Consortium for Political and Social Research (ICPSR)

Membership & Communications Director: Linda Detterman lindamd@umich.edu 

Associate Director of Membership: Sandy Zalmout szalmout@umich.edu

JISC

Inquiries and technical issues concerning JUSP: Allison Loveridge aloveridge@crkn.ca 

JSTOR

Greg Bodkin Gregory.Bodkin@ithaka.org

MIT Press

Amy Harris aeharris@mit.edu 

Oxford University Press

Please use the phrase Priority Consortia in the subject line of the email for identification. (e.g. “Priority Consortia – Access issue with [title]”.)

For queries regarding Oxford Online Products – online@oup.com
For queries regarding Oxford Journals – jnls.consortia@oup.com

What other information should you include?
As well as a description of the issue that needs resolution and the products affected, please clearly state the following in any correspondence with OUP Customer Services:

Query case ID if it is an ongoing query
Name of your institution
State that you are a member of the CRKN consortium
Your OUP journals / online (as appropriate) account number if you have it

OUP Consortia Account Manager: Emily Scott Emily.Scott@oup.com

PLOS

Marco Castellan mcastellan@plos.org

ProQuest

Tina Brown Tina.Brown@proquest.com

Fiona Mitchell fiona.mitchell@proquest.com

RePrints Desk Inc.

Tony Landolt tlandolt@reprintsdesk.com 

Royal Society of Chemistry

Christopher Messina messinac@rsc.org

SAGE Publications

Technical/access support: Cedric Johnson Cedric.Johnson@sagepub.com

Journal inquiries and Sales: Jeff Hastings Jeff.Hastings@sagepub.com

Scholars Portal

books@scholarsportal.info

Springer

Christopher Braca christopher.braca@springer.com

Taylor & Francis

Branka Mrljes branka.mrljes@taylorandfrancis.com 

University of Toronto Press

Lori Will lwill@utorontopress.com 

Wiley-Blackwell

Technical Support/Soutien technique: EAL@wiley.com

For matters pertaining to the transformative agreement, like APC waiver issues, contact: Lauren Conley (Customer Success Manager)

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  • Canadiana
  • License Information
    • CRKN Licensing Principles
    • Model License
    • The Banding System
    • Stakeholder Alignment Group
    • License Negotiations
    • Negotiation Outcomes
      • Invoicing Schedule
    • Directories
    • Publishers and Vendors
    • Tools and Services
      • Foreign Exchange Service
      • Publication Data Report
      • Unsub
      • Perpetual Access Rights Reports (Serials)
  • Open Access
    • Partnership for Open Access
    • Community Open Access Initiatives
    • Read and Publish Agreements
    • APC Discounts
    • Towards Open Scholarship: A Canadian Action Plan
    • Assessment Guidelines for Open Access Publishers
    • CRKN Open Access Journals List
  • Canadiana
    • About the Canadiana Collections
      • Call for Canadiana Collection Development Projects
      • What’s New in the Collections
      • Navigating the Collections
      • System Status
      • Canadiana Citation Guide
      • Canadiana Infrastructure Updates
      • Canadiana Metadata and Usage Reports
      • Rights Statement Project
      • History of Canadiana
    • Digitization Services
      • Digitization Projects
    • Preservation and Access
      • Trustworthy Digital Repository
    • Digital Heritage Content and Preservation Listserv
    • Clark Wilson LLP Memo on the Acquisition and Use of Commercial Microfilm
    • Future of Canadiana
  • Persistent Identifiers
    • ORCID-CA Consortium
      • How to Join ORCID-CA
      • ORCID-CA Governing Committee
    • DataCite Canada Consortium
      • How to Join DataCite Canada
      • DataCite Canada Governing Committee
    • National PID Strategy
    • Canadian Persistent Identifier Advisory Committee
  • Projects and Collaborations
    • NISO Membership
    • SCOAP³
    • FMD Membership
    • Coalition for Canadian Digital Heritage
    • More Projects and Collaborations
  • News and Events
    • News
    • 2025 CRKN Virtual Conference
    • 2025 CRKN Member Summit and AGM
    • Code of Conduct
    • Webinars
  • About CRKN
    • Board of Directors
    • Members
      • Associate Membership
    • Committees
      • Executive Committee
      • Finance and Audit Committee
      • Content Strategy Committee
        • Knowledge Base Entitlements Sub-Committee
      • Preservation and Access Committee
        • Canadiana Content Sub-Committee
        • Platform Technical Sub-Committee
      • Conference Planning Committee
      • Task Groups
      • CRKN Researcher Council
    • Annual Report
    • Staff
    • Careers
    • History of CRKN
    • Ron MacDonald Service Award
    • Strategic Plan