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Name Contact Information
ACUP/APUC – eBOUND

Elizabeth Kraler elizabeth_kraler@eboundcanada.org

Adam Matthew Digital

Aerin Bowers aerinb@amdigital.co.uk

Alexander Street Press

Tina Brown Tina.Brown@proquest.com

Fiona Mitchell fiona.mitchell@proquest.com

American Chemical Society

Bruce Cary b_cary@acs.org  

In the case of an IP address being blocked due to excessive downloads: ipblock@acs.org or acs_pubs_assist@acs.org or +1(614)447-3674

American Mathematical Society

Shirley Hill sxh@ams.org

ARTstor

Kevin Carroll Kevin.Carroll@ithaka.org 

Cambridge University Press

Sara Forsyth sforsyth@cambridge.org

Canadian Science Publishing

Neal Young neal.young@cdnsciencepub.com

Canadiana.org

As part of the CRKN and Canadiana.org merger, the Canadiana licenses are being managed by CRKN, supported by the Heritage Content Access and Preservation Fund.

Grâce à la fusion du RCDR et Canadiana.org, les licences de Canadiana sont gérées par le RCDR, soutenu par le fond de Préservation et d’accès au contenu patrimonial.

Center for Research Libraries

Mary Wilke wilke@crl.edu

Clarivate

Stephen DiGiulio stephen.digiulio@clarivate.com

Covidence

Phil White phil@covidence.org

De Gruyter

Dave Celano David.Celano@degruyter.com

DMTI Spatial

University of Toronto Map & Data Library mdl@library.utoronto.ca

Economist Intelligence Unit

Kevin Carlson kevincarlson@economist.com

Elsevier

Kevin Hames k.hames@elsevier.com

Érudit

Access issues or technical problems: Emilie Chouinard-Lockett  emilie.chouinard@erudit.org

Gale Cengage Learning

Vanessa Lewis vanessa.lewis@cengage.com

Gibson Library Connections

support@canadianelectroniclibrary.ca

Institute of Physics

Ben Reisman ben.reisman@ioppublishing.org 

InteLex Corporation

Dan Haig haig@nlx.com

Inter-university Consortium for Political and Social Research (ICPSR)

Anne Shelton
annalees@umich.edu

JISC
JSTOR

Kevin Carroll Kevin.Carroll@ithaka.org 

MIT Press

Amy Harris aeharris@mit.edu 

Oxford University Press

Please use the phrase Priority Consortia in the subject line of the email for identification. (e.g. “Priority Consortia – Access issue with [title]”.)

For queries regarding Oxford Online Products – online@oup.com
For queries regarding Oxford Journals – jnls.consortia@oup.com

What other information should you include?
As well as a description of the issue that needs resolution and the products affected, please clearly state the following in any correspondence with OUP Customer Services:

Query case ID if it is an ongoing query
Name of your institution
State that you are a member of the CRKN consortium
Your OUP journals / online (as appropriate) account number if you have it

Contact Person: Jenifer Maloney jenifer.maloney@oup.com

PLOS

Sara Rouhi srouhi@plos.org

ProQuest

Tina Brown Tina.Brown@proquest.com

Fiona Mitchell fiona.mitchell@proquest.com

RePrints Desk Inc.

Tony Landolt tlandolt@reprintsdesk.com 

Royal Society of Chemistry

Christopher Messina messinac@rsc.org

SAGE Publications

Technical/access support: Cedric Johnson Cedric.Johnson@sagepub.com

Sales: Brett Goldfine brett.goldfine@sagepub.com  

Scholars Portal

books@scholarsportal.info

Springer

Bret Tobias bret.tobias@springernature.com

Taylor & Francis

Brad Hanley Brad.Hanley@taylorandfrancis.com

University of Toronto Press

Lori Will lwill@utorontopress.com 

Wiley-Blackwell

Technical Support/Soutien technique: eal@wiley.com

Branka Mrljes  bmrljes@wiley.com 

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      • Open Access Publishing
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      • What’s New in the Collections
      • Navigating the Collections
      • Canadiana Citation Guide
      • Canadiana Infrastructure Updates
      • Canadiana Collections Metadata
      • Usage Reports
      • Rights Statement Project
      • History of Canadiana
    • Digitization
      • Digitization Services
      • Digitization Projects
      • Clark Wilson LLP Memo on the Acquisition and Use of Commercial Microfilm
    • Preservation and Access
      • Trustworthy Digital Repository
    • Digital Heritage Content and Preservation Listserv
    • Canadian National Digital Heritage Index
  • Tools and Services
    • CRKN Open Access Journals List
    • Foreign Exchange Service
    • Publication Data Report
    • Unsub
    • Perpetual Access Rights Reports (Serials)
  • Projects and Collaborations
    • Érudit Partnership & Coalition Publica
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    • SCOAP³
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      • DataCite Canada Consortium - Member FAQ
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      • Join ORCID-CA
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    • CRKN Conference
      • 2022 CRKN Conference
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      • 2019 CRKN Conference
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  • About CRKN
    • Board of Directors
    • Members
      • Associate Membership
    • Strategic Plan
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    • Committees
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      • Content Strategy Committee
      • Knowledge Base Entitlements Sub-Committee
      • Preservation and Access Committee
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        • Platform Technical Sub-Committee
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    • Staff
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    • Ron MacDonald Service Award