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Name Contact Information
ACUP/APUC – eBOUND

Elizabeth Kraler elizabeth_kraler@eboundcanada.org

Adam Matthew Digital

Aerin Bowers aerinb@amdigital.co.uk

Alexander Street Press

Tina Brown Tina.Brown@proquest.com

Fiona Mitchell fiona.mitchell@proquest.com

American Chemical Society

Bruce Cary b_cary@acs.org  

In the case of an IP address being blocked due to excessive downloads: ipblock@acs.org or acs_pubs_assist@acs.org or +1(614)447-3674

American Mathematical Society

Vanessa Deus vmd@ams.org

ARTstor

Greg Bodkin Gregory.Bodkin@ithaka.org

Cambia
Cambridge University Press

Ryan Hume ryan.hume@cambridge.org

Stephanie Kaelin stephanie.kaelin@cambridge.org

Canadian Science Publishing

OA-related inquiries: Michael Donaldson Michael.Donaldson@cdnsciencepub.com

Content and entitlement inquiries: Alyssa Smeltzer Alyssa.Smeltzer@cdnsciencepub.com

Canadiana.org

As part of the CRKN and Canadiana.org merger, the Canadiana licenses are being managed by CRKN, supported by the Heritage Content Access and Preservation Fund.

Grâce à la fusion du RCDR et Canadiana.org, les licences de Canadiana sont gérées par le RCDR, soutenu par le fond de Préservation et d’accès au contenu patrimonial.

Center for Research Libraries

Mary Wilke wilke@crl.edu

Clarivate

Stephen DiGiulio stephen.digiulio@clarivate.com

Covidence

Phil White phil@covidence.org

De Gruyter

Dave Celano David.Celano@degruyter.com

De Gruyter Brill: Sales Manager, Canada: Brendan O'Dacre brendan.odacre@degruyter.com 

University Press Library and Paradigm: Sales Manager, Canada: Ryan Rivando  ryan.rivando@degruyter.com

ACUP title inquiries: Manager Library Services: Ana-Maria.Ion@degruyter.com

For issues regarding content or access contact: service@degruyter.com

DMTI Spatial

University of Toronto Map & Data Library mdl@library.utoronto.ca

Economist Intelligence Unit

Kevin Carlson kevincarlson@economist.com

Elsevier

Kevin Hames k.hames@elsevier.com

Érudit

Access issues or technical problems: Emilie Chouinard-Lockett  emilie.chouinard@erudit.org

Gale Cengage Learning

Vanessa Lewis vanessa.lewis@cengage.com

Gibson Library Connections

support@canadianelectroniclibrary.ca

Institute of Physics

Ben Reisman ben.reisman@ioppublishing.org 

InteLex Corporation

Dan Haig haig@nlx.com

Inter-university Consortium for Political and Social Research (ICPSR)

Membership & Communications Director: Linda Detterman lindamd@umich.edu 

Associate Director of Membership: Sandy Zalmout szalmout@umich.edu

JISC

Inquiries and technical issues concerning JUSP: Allison Loveridge aloveridge@crkn.ca 

JSTOR

Greg Bodkin Gregory.Bodkin@ithaka.org

MIT Press

Amy Harris aeharris@mit.edu 

Oxford University Press

Please use the phrase Priority Consortia in the subject line of the email for identification. (e.g. “Priority Consortia – Access issue with [title]”.)

For queries regarding Oxford Online Products – online@oup.com
For queries regarding Oxford Journals – jnls.consortia@oup.com

What other information should you include?
As well as a description of the issue that needs resolution and the products affected, please clearly state the following in any correspondence with OUP Customer Services:

Query case ID if it is an ongoing query
Name of your institution
State that you are a member of the CRKN consortium
Your OUP journals / online (as appropriate) account number if you have it

OUP Consortia Account Manager: Emily Scott Emily.Scott@oup.com

PLOS

Marco Castellan mcastellan@plos.org

ProQuest

Tina Brown Tina.Brown@proquest.com

Fiona Mitchell fiona.mitchell@proquest.com

RePrints Desk Inc.

Tony Landolt tlandolt@reprintsdesk.com 

Royal Society of Chemistry

Christopher Messina messinac@rsc.org

SAGE Publications

Technical/access support: Cedric Johnson Cedric.Johnson@sagepub.com

Journal inquiries and Sales: Jeff Hastings Jeff.Hastings@sagepub.com

Scholars Portal

books@scholarsportal.info

Springer

Christopher Braca christopher.braca@springer.com

Taylor & Francis

Branka Mrljes branka.mrljes@taylorandfrancis.com 

University of Toronto Press

Lori Will lwill@utorontopress.com 

Wiley-Blackwell

Technical Support/Soutien technique: EAL@wiley.com

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  • Canadiana
  • License Information
    • CRKN Licensing Principles
    • Model License
    • The Banding System
    • Stakeholder Alignment Group
    • License Negotiations
    • Negotiation Outcomes
      • Invoicing Schedule
    • Directories
    • Publishers and Vendors
    • Tools and Services
      • Foreign Exchange Service
      • Publication Data Report
      • Unsub
      • Perpetual Access Rights Reports (Serials)
  • Open Access
    • Partnership for Open Access
    • Community Open Access Initiatives
    • Read and Publish Agreements
    • APC Discounts
    • Towards Open Scholarship: A Canadian Action Plan
    • Assessment Guidelines for Open Access Publishers
    • CRKN Open Access Journals List
  • Canadiana
    • About the Canadiana Collections
      • Call for Canadiana Collection Development Projects
      • What’s New in the Collections
      • Navigating the Collections
      • System Status
      • Canadiana Citation Guide
      • Canadiana Infrastructure Updates
      • Canadiana Collections Metadata
      • Usage Reports
      • Rights Statement Project
      • History of Canadiana
    • Digitization Services
      • Digitization Projects
    • Preservation and Access
      • Trustworthy Digital Repository
    • Digital Heritage Content and Preservation Listserv
    • Clark Wilson LLP Memo on the Acquisition and Use of Commercial Microfilm
    • Future of Canadiana
  • Persistent Identifiers
    • ORCID-CA Consortium
      • How to Join ORCID-CA
      • ORCID-CA Governing Committee
    • DataCite Canada Consortium
      • How to Join DataCite Canada
      • DataCite Canada Governing Committee
    • National PID Strategy
    • Canadian Persistent Identifier Advisory Committee
  • Projects and Collaborations
    • NISO Membership
    • SCOAP³
    • FMD Membership
    • Coalition for Canadian Digital Heritage
    • More Projects and Collaborations
  • News and Events
    • News
    • 2025 CRKN Virtual Conference
    • 2025 CRKN Member Summit and AGM
    • Code of Conduct
    • Webinars
  • About CRKN
    • Board of Directors
    • Members
      • Associate Membership
    • Committees
      • Executive Committee
      • Finance and Audit Committee
      • Content Strategy Committee
        • Knowledge Base Entitlements Sub-Committee
      • Preservation and Access Committee
        • Canadiana Content Sub-Committee
        • Platform Technical Sub-Committee
      • Conference Planning Committee
      • Task Groups
      • CRKN Researcher Council
    • Annual Report
    • Staff
    • Careers
    • History of CRKN
    • Ron MacDonald Service Award
    • Strategic Plan